Although this can change week to week we are running on an average of 86% at present and are looking to achieve 90%+ by the end of the year.

Yes! As part of the service and fee structure we will send of LOAs and request the necessary ceding information for you freeing up time for you to do what you do best, service your clients! If a provider insists on the original LOA with a wet signature we may need your help in sending this off but will contact you if that’s the case.

We use a robust set of checklists to ensure that all ceding information needed to meet Business Assurance standards is received, complete and in date and if anything needs requesting further we will request this from the provider for you (subject to having an in date LOA).

We have established a good working relationship with Business Assurance and will deal with any feedback issues/concession requests etc that will be required to see your case through to completion.

We can complete a CYC only analysis on an hourly rate (charging by the half hour). If the case subsequently proceeds to full paraplanning we charge the standard set fee for that case and waive the hourly charge accrued.

Cash flow analysis using Voyant is undertaken automatically on all Defined Benefit Transfers and Money Purchase Pension Transfers that contain Safeguarded Benefits. We can provide cash flow analysis for your other cases so feel free to request this on submission of a case to be paraplanned.

If you require a stand alone cash flow to be completed we can provide this and it will be charged at an hourly rate.

We charge a flat fee depending on the size/complexity of the case to ensure that you are fully aware of the costs at outset and so that for more complicated cases you can be certain the costs will not spiral out of control.

Details of our fees can be found here.

As a general rule we do not offer discount on our fees for standard cases. However if you are planning on sending a significant level of cases every month or if you are sending multiple cases for the same client we may be able to review a bespoke fee. You should contact us to discuss this further.

Our SLAs vary depending on the type of case and in summary are:

New Business – Suitability Letters within 72 hours of receipt.

Investment Replacements/Pension Transfers – Initial assessment within five working days and once all ceding information is available the Suitability Letter will be written within 48 hours.

Defined Benefit Transfers – Initial Assessment within ten working days and relevant cash-flows completed. If the case is OK to proceed the letter will be written and submitted within 72 hours. NB this will be subject to the CETV expiry date and more urgent cases may be prioritised.

These are the maximum timescales we work to and in quieter times your case will be reviewed quicker.